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“Talking about death is in everyone’s interests. It can help us to prepare while we are still in good health, cope with grief after a bereavement and plan for the future.”
Richard Lyle MSP (Cross Party Group) on Funerals and Bereavement
"Preparing for death is one of the most empowering things you can do. Thinking about death... clarifies your life"
"We cannot banish dangers, but we can banish fears. We must not demean life by standing in awe of death"
My Way To Go Terms and Conditions
What these terms cover.
These are the terms and conditions on which we supply products to
you, whether these are goods, online services or digital content.
Why you should read them.
Please read these terms carefully before you submit your order to
us. These terms tell you who we are, how we will provide products
to you, how you and we may change or end the contract, what to do
if there is a problem and other important information. If you think
that there is a mistake in these terms, please contact us to
Information about us and how to contact us
Who we are?
We are Page by Page Ltd a company
registered in England and Wales. Our company registration number is
12010564 and our registered office is
at Ty Capel, Broughton CF71 7QR. Our
registered VAT number is 55011 26553
How to contact us.
You can contact us by writing to us at
How we may contact you.
If we have to contact you, we will do so by telephone or by writing
to you at the email address or postal address you provided to us in
"Writing" includes emails.
When we use the words "writing" or "written" in
these terms, this includes emails.
Our contract with you
How we will accept your order.
Our acceptance of your order will take place when we email you to
accept it, at which point a contract will come into existence
between you and us.
If we cannot accept your order.
If we are unable to accept your order, we will inform you of this
and will not charge you for the product. This might for example
because of unexpected limits on our resources which we could not
reasonably plan for or because we have identified an error in the
price or description of the relevant product or service.
Your order number.
We will assign an order number to your order and tell you what it
is when we accept your order. It will help us if you can tell us
the order number whenever you contact us about your order.
We only sell to the UK.
Our website is solely for the promotion of our products in the UK.
Unfortunately, we do not accept orders from addresses outside the
Our rights to make changes
Changes to the products and online
services that we provide. We may
change our products and online services:
to reflect changes in relevant laws and
regulatory requirements [; and
to implement technical adjustments and
improvements, for example to address a security threat. These
changes will not affect your use of the productor service.
Updates to digital content.
We may update or require you to update digital content, provided
that the digital content shall always match the description of it
that we provided to you before you bought it.
Providing the products and/or online
Our costs will be as displayed to you on our website.
If the products are ongoing online
services or a subscription to receive goods or digital content.
We will supply the online services, goods or digital content to you
until either the online services are completed or the subscription
expires (if applicable) or you end the contract as described in
or we end the contract by written notice to you as described in
We are not responsible for delays or
disruptions outside our control.
If our supply of the products or online services is delayed or
disrupted by an event outside our control, then we will contact you
as soon as possible to let you know and we will take steps to
minimise the effect of the delay and/or disruption. Provided we do
this we will not be liable for delays or disruptions caused by the
[If you do
not allow us access to provide online services.
If you do not allow us access to your property to perform the
online services as arranged (and you do not have a good reason for
this) we may charge you additional costs incurred by us as a
result. If, despite our reasonable efforts, we are unable to
contact you or re-arrange access to your property we may end the
contract and clause 8.2
Reasons we may suspend the supply of
products and/or online services to you.
We may have to suspend the supply of a product to:
deal with technical problems or make minor
technical changes; or
update the product and/or our online
services to reflect changes in relevant laws and regulatory
Your rights if we suspend the supply of
products and/or online services.
We will contact you in advance to tell you we will be suspending
supply of the product and/or service, unless the problem is urgent
or an emergency. If we have to suspend the product and/or service
for longer than 14 days in any 12-month period we will adjust the
price so that you do not pay for products and/or service while they
We may also suspend supply of the products
and/or online services if you do not pay.
If you do not pay us for the products when you are supposed to (see
we may suspend supply of the products and/or access to our online
services until you have paid us the outstanding amounts.
Your rights to end the contract
You can always end your contract with us.
Your rights when you end the contract will depend on what you have
bought, whether there is anything wrong with it, how we are
performing and when you decide to end the contract:
If you want to end the contract because
of something we have done or have told you we are going to do, see
If you have just changed your mind about
the product, see clause 6.3.
You may be able to get a refund if you are within the cooling-off
period, but this may be subject to deductions [and you will have
to pay the costs of return of any goods];
In all other cases (if we are not at
fault and there is no right to change your mind), see [clause
OR clause 6.8].
Ending the contract because of something
we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (c)
below the contract will end immediately and we will refund you in
full for any products and/or online services which have not been
provided and you may also be entitled to compensation. The reasons
we have told you about an error in the price
or description of the product or online services you have ordered
and you do not wish to proceed;
we have suspended supply of the products
and/or online services for technical reasons, or notify you we are
going to suspend them for technical reasons, in each case for a
period of more than 14 days; or
you have a legal right to end the contract
because of something we have done wrong.
Exercising your right to change your mind
(Consumer Contracts Regulations 2013).
For most products and/or online services bought online you have a
legal right to change your mind within 14 days and receive a
refund. These rights, under the Consumer Contracts Regulations
2013, are explained in more detail in these terms.
When you don't have the right to change
your mind. You do not have a
right to change your mind in respect of:
digital or online products and/or online
services after you have started to download, use or stream these;
online services, once these have been
completed, even if the cancellation period is still running.
How long do I have to change my mind?
You have 14 days after the day we email you to confirm we accept
your order. However, once we have completed the online services you
cannot change your mind, even if the period is still running. If
you cancel after we have started the online services, you must pay
us for the online services provided up until the time you tell us
that you have changed your mind.
Ending the contract where we are not at
fault and there is no right to change your mind.
Even if we are not at fault and you do not have a right to change
your mind (see clause 6.1),
you can still end the contract before it is completed, but you may
have to pay us compensation. A contract for goods or digital
content is completed when the product is delivered, downloaded or
streamed and paid for. A contract for online services is completed
when you have started using the online services and you have paid
for them. If you want to end a contract before it is completed
where we are not at fault and you have not changed your mind, just
contact us to let us know. The contract will end immediately and we
will refund any sums paid by you for products and/or online
services not provided but we may deduct from that refund (or, if
you have not made an advance payment, charge you) reasonable
compensation for the net costs we will incur as a result of your
ending the contract
How to end the contract with us (including
if you have changed your mind)
Tell us you want to end the contract.
To end the contract with us, please let us know by calling us on
[NUMBER] or email us at [ADDRESS]. Please provide your name, home
address, details of the order and, where available, your phone
number and email address.
Our rights to end the contract
We may end the contract if you break it.
We may end the contract for a product and/or online services at any
time by writing to you if:
you do not make any payment to us when it is
due, and you still do not make payment within [ ] days of us
reminding you that payment is due; or
you do not, within a reasonable time of us
asking for it, provide us with information that is necessary for
us to provide the products and/or online services.
We may withdraw the product and/or online
services. We may write to you to
let you know that we are going to stop providing the product. We
will let you know at least 6 months in
advance of our stopping the supply of the product and/or online
services and will refund any sums you have paid in advance for
products which will not be provided.
If there is a problem with the product
and/or our online services
How to tell us about problems.
If you have any questions or complaints about the product and/or
our online services, please contact us. You can contact us
Price and payment
Where to find the price for the product.
The price of the product (which includes VAT) will be the price
indicated on the order pages when you placed your order. We use our
best efforts to ensure that the price of the product and/or online
services advised to you is correct. However please see clause 10.3
for what happens if we discover an error in the price of the
product you order.
We will pass on changes in the rate of
VAT. If the rate of VAT changes
between your order date and the date we supply the product and/or
online services, we will adjust the rate of VAT that you pay,
unless you have already paid for the product in full before the
change in the rate of VAT takes effect.
What happens if we got the price wrong?
It is always possible that, despite our best efforts, some of the
products we sell and/or online services we provide may be
incorrectly priced. We will normally check prices before accepting
your order so that, where the product's and/or online service’s
correct price at your order date is less than our stated price at
your order date, we will charge the lower amount. If the product's
correct price at your order date is higher than the price stated to
you, we will contact you for your instructions before we accept
your order. If we accept and process your order where a pricing
error is obvious and unmistakeable and could reasonably have been
recognised by you as a mispricing, we may end the contract and
refund you any sums you have paid.
When you must pay.
The first payment will be taken on the first of the month, twelve
months after you registered your details.
Our responsibility for loss or damage
suffered by you
We are responsible to you for foreseeable
loss and damage caused by us. If
we fail to comply with these terms, we are responsible for loss or
damage you suffer that is a foreseeable result of our breaking this
contract or our failing to use reasonable care and skill, but we
are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will
happen or if, at the time the contract was made, both we and you
knew it might happen, for example, if you discussed it with us
during the sales process.
We do not exclude or limit in any way our
liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our
negligence or the negligence of our employees, agents or
How we may use your personal information
How we may use your personal information.
We will only use your personal information as set out in our
Other important terms
We may transfer this agreement to someone
else. We may transfer our rights
and obligations under these terms to another organisation. We will
contact you to let you know if we plan to do this.
Nobody else has any rights under this
contract. This contract is between
you and us. No other person shall have any rights to enforce any of
its terms. Neither of us will need to get the agreement of any
other person in order to end the contract or make any changes to
If a court finds part of this contract
illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any
court or relevant authority decides that any of them are unlawful,
the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this
contract, we can still enforce it later.
If we do not insist immediately that you do anything you are
required to do under these terms, or if we delay in taking steps
against you in respect of your breaking this contract, that will
not mean that you do not have to do those things and it will not
prevent us taking steps against you at a later date. For example,
if you miss a payment and we do not chase you, but we continue to
provide the products, we can still require you to make the payment
at a later date.
Which laws apply to this contract and
where you may bring legal proceedings.
These terms are governed by English law and you can bring legal
proceedings in respect of the products in the English courts. If
you live in Scotland, you can bring legal proceedings in respect of
the products in either the Scottish or the English courts. If you
live in Northern Ireland, you can bring legal proceedings in
respect of the products in either the Northern Irish or the English
My Way To Go Terms and Conditions
My Way To Go Terms and Conditions
Welcome to Way To Go’s
Way To Go respects
your privacy and is committed to protecting your personal data. This
data when you visit our website (regardless of where you visit it
from) and tell you about your privacy rights and how the law protects
format so you can click through to the specific areas set out below.
Please also use the Glossary to understand the meaning of some of the
information on how Way To Go
collects and processes your personal data through your use of this
website, including any data you may provide through this website when
you purchase a product or service.
This website is not intended for children and
we do not knowingly collect data relating to children.
It is important that you read this privacy
policy we may provide on specific occasions when we are collecting or
processing personal data about you so that you are fully aware of how
notices and privacy policies and is not intended to override them.
Way To Go is the controller and
responsible for your personal data (collectively referred to as Way
To Go, "we", "us" or
We have appointed a data privacy manager who
is responsible for overseeing questions in relation to this privacy
including any requests to exercise your legal rights, please contact
the data privacy manager using the details set out below.
If you have any questions about this privacy
policy or our privacy practices, please contact our data privacy
manager in the following ways:
You have the right to make a complaint at any
time to the Information Commissioner's Office (ICO), the UK
supervisory authority for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns
before you approach the ICO so please contact us in the first
to inform us of changes
It is important that the personal data we hold
about you is accurate and current. Please keep us informed if your
personal data changes during your relationship with us.
This website may include links to third-party
websites, plug-ins and applications. Clicking on those links or
enabling those connections may allow third parties to collect or
share data about you. We do not control these third-party websites
and are not responsible for their privacy statements. When you leave
website you visit.
The data we collect about you
Personal data, or personal information, means
any information about an individual from which that person can be
identified. It does not include data where the identity has been
removed (anonymous data).
We may collect, use, store and transfer
different kinds of personal data about you which we have grouped
together as follows:
includes first name, maiden name, last name, username or similar
identifier, title, date of birth and gender.
includes billing address, delivery address, email address and
includes bank account and payment card details.
includes details about payments to and from you and other details of
products and services you have purchased from us.
includes internet protocol (IP) address, browser type and version,
time zone setting and location, browser plug-in types and versions,
operating system and platform, and other technology on the devices
you use to access this website.
Profile Data includes
purchases or orders made by you, your interests and preferences.
includes information about how you use our website, products and
Marketing and Communications Data includes
your preferences in receiving marketing from us and your
From time to time we may also collect, use and
share Aggregated Data
such as statistical or demographic data for any purpose. Aggregated
Data could be derived from your personal data but is not considered
personal data in law as this data will not
directly or indirectly reveal your identity. For example, we may
aggregate your Usage Data to calculate the percentage of users
accessing a specific website feature. However, if we combine or
connect Aggregated Data with your personal data so that it can
directly or indirectly identify you, we treat the combined data as
personal data which will be used in accordance with this privacy
We do not intentionally collect any Special
Categories of Personal Data about
you (this includes details about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health, and
genetic and biometric data). Nor do we collect any information about
criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law,
or under the terms of a contract we have with you, and you fail to
provide that data when requested, we may not be able to perform the
contract we have or are trying to enter into with you (for example,
to provide you with goods or services). In this case, we may have to
cancel a product or service you have with us, but we will notify you
if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from
and about you including through:
You may give us your Identity, Contact and Financial Data by filling
in forms or by corresponding with us by post, phone, email or
otherwise. This includes personal data you provide when you:
apply for our products or services;
request marketing to be sent to you; or
give us feedback or contact us.
Automated technologies or interactions.
As you interact with our website, we will automatically collect
Technical Data about your equipment, browsing actions and patterns.
We collect this personal data by using cookies and other similar
Third parties or publicly available
sources. We will receive personal
data about you from various third parties and public sources as set
Technical Data from the following parties:
Analytics providers such as Google based
outside the EU;
Contact, Financial and Transaction Data from
providers of technical, payment and delivery services.
Identity and Contact Data from publicly
available sources such as Companies House.
How we use your personal data
We will only use your personal data when the
law allows us to. Most commonly, we will use your personal data in
the following circumstances:
Where we need to perform the contract, we are
about to enter into or have entered into with you.
Where it is necessary for our legitimate
interests (or those of a third party) and your interests and
fundamental rights do not override those interests.
Where we need to comply with a legal
to find out more about the types of lawful basis that we will rely on
to process your personal data.
Generally, we do not rely on consent as a legal
basis for processing your personal data.
Purposes for which we will use your personal
We have set out below, in a table format, a
description of all the ways we plan to use your personal data, and
which of the legal bases we rely on to do so. We have also identified
what our legitimate interests are where appropriate.
Note that we may process your personal data for
more than one lawful ground depending on the specific purpose for
which we are using your data. Please contact us if you need details
about the specific legal ground we are relying on to process your
personal data where more than one ground has been set out in the
basis for processing including basis of legitimate interest
register you as a new customer
of a contract with you
process and deliver your order including:
Manage payments, fees and charges
Collect and recover money owed to us
Marketing and Communications
Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to
manage our relationship with you which will include:
Asking you to leave a review or take a survey
Marketing and Communications
Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records
updated and to study how customers use our products/services)
administer and protect our business and this website (including
troubleshooting, data analysis, testing, system maintenance,
support, reporting and hosting of data)
Necessary for our legitimate interests (for running our business,
provision of administration and IT services, network security, to
prevent fraud and in the context of a business reorganisation or
group restructuring exercise)
Necessary to comply with a legal obligation
use data analytics to improve our website, products/services,
marketing, customer relationships and experiences
for our legitimate interests (to define types of customers for our
products and services, to keep our website updated and relevant,
to develop our business and to inform our marketing strategy)
make suggestions and recommendations to you about goods or
services that may be of interest to you
Marketing and Communications
for our legitimate interests (to develop our products/services and
grow our business)
Whenever we engage in marketing, we will
provide you with choices regarding certain personal data uses,
whenever we are required to do so.
We may use your Identity, Contact, Technical,
Usage and Profile Data to form a view on what we think you may want
or need, or what may be of interest to you. This is how we decide
which products, services and offers may be relevant for you (we call
You will receive marketing communications from
us if you have requested information from us or purchased goods or
services from us and you have not opted out of receiving that
You can ask us to stop sending you marketing
messages at any time by contacting us at any time.
Where you opt out of receiving these marketing
messages, this will not apply to personal data provided to us as a
result of [a product/service purchase, warranty registration,
product/service experience or other transactions].
You can set your browser to refuse all or some
browser cookies, or to alert you when websites set or access cookies.
website may become inaccessible or not function properly. For more
information about the cookies we use, please visit our separate
Change of purpose
We will only use your personal data for the
purposes for which we collected it, unless we reasonably consider
that we need to use it for another reason and that reason is
compatible with the original purpose. If you wish to get an
explanation as to how the processing for the new purpose is
compatible with the original purpose, please contact us.
If we need to use your personal data for an
unrelated purpose, we will notify you and we will explain the legal
basis which allows us to do so.
Please note that we may process your personal
data without your knowledge or consent, in compliance with the above
rules, where this is required or permitted by law.
Disclosures of your personal data
We may share your personal data with the
parties set out below for the purposes set out in the table above.
External Third Parties as set out in the
Third parties to whom we may choose to sell,
transfer or merge parts of our business or our assets.
Alternatively, we may seek to acquire other businesses or merge with
them. If a change happens to our business, then the new owners may
use your personal data in the same way as set out in this privacy
We require all third parties to respect the
security of your personal data and to treat it in accordance with the
law. We do not allow our third-party service providers to use your
personal data for their own purposes and only permit them to process
your personal data for specified purposes and in accordance with our
We do not transfer your personal data outside
the European Economic Area (EEA).
We have put in place appropriate security
measures to prevent your personal data from being accidentally lost,
used or accessed in an unauthorised way, altered or disclosed. In
addition, we limit access to your personal data to those employees,
agents, contractors and other third parties who have a business need
to know. They will only process your personal data on our
instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with
any suspected personal data breach and will notify you and any
applicable regulator of a breach where we are legally required to do
How long will you use my personal data for?
We will only retain your personal data for as
long as reasonably necessary to fulfil the purposes we collected it
for, including for the purposes of satisfying any legal, regulatory,
tax, accounting or reporting requirements. We may retain your
personal data for a longer period in the event of a complaint or if
we reasonably believe there is a prospect of litigation in respect to
our relationship with you.
To determine the appropriate retention period
for personal data, we consider the amount, nature and sensitivity of
the personal data, the potential risk of harm from unauthorised use
or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes
through other means, and the applicable legal, regulatory, tax,
accounting or other requirements.
By law we must keep basic information about our
customers (including Contact, Identity, Financial and Transaction
Data) for six years after they cease being customers for tax
In some circumstances you can ask us to delete
your data: see your
legal rights below for
Your legal rights
Under certain circumstances, you have rights
under data protection laws in relation to your personal data. Please
click on the links below to find out more about these rights:
If you wish to exercise any of the rights set
out above, please contact us.
No fee usually required
You will not have to pay a fee to access your
personal data (or to exercise any of the other rights). However, we
may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive. Alternatively, we could refuse to comply
with your request in these circumstances.
What we may need from you
We may need to request specific information
from you to help us confirm your identity and ensure your right to
access your personal data (or to exercise any of your other rights).
This is a security measure to ensure that personal data is not
disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your
request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests
within one month. Occasionally it could take us longer than a month
if your request is particularly complex or you have made several
requests. In this case, we will notify you and keep you updated.
means the interest of our business in conducting and managing our
business to enable us to give you the best service/product and the
best and most secure experience. We make sure we consider and balance
any potential impact on you (both positive and negative) and your
rights before we process your personal data for our legitimate
interests. We do not use your personal data for activities where our
interests are overridden by the impact on you (unless we have your
consent or are otherwise required or permitted to by law). You can
obtain further information about how we assess our legitimate
interests against any potential impact on you in respect of specific
activities by contacting us.
Performance of Contract
means processing your data where it is necessary for the performance
of a contract to which you are a party or to take steps at your
request before entering into such a contract.
Comply with a legal obligation
means processing your personal data where it is necessary for
compliance with a legal obligation that we are subject to.
Professional advisers including lawyers,
bankers, auditors and insurers based in the UK who provide
consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other
authorities based in the UK who require reporting of processing
activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to
your personal data (commonly known as a "data subject access
request"). This enables you to receive a copy of the personal
data we hold about you and to check that we are lawfully processing
Request correction of
the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though
we may need to verify the accuracy of the new data you provide to us.
Request erasure of
your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove
your personal data where you have successfully exercised your right
to object to processing (see below), where we may have processed your
information unlawfully or where we are required to erase your
personal data to comply with local law. Note, however, that we may
not always be able to comply with your request of erasure for
specific legal reasons which will be notified to you, if applicable,
at the time of your request.
Object to processing of
your personal data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground
as you feel it impacts on your fundamental rights and freedoms. You
also have the right to object where we are processing your personal
data for direct marketing purposes. In some cases, we may demonstrate
that we have compelling legitimate grounds to process your
information which override your rights and freedoms.
Request restriction of processing of
your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios:
If you want us to establish the data's
Where our use of the data is unlawful, but you
do not want us to erase it.
Where you need us to hold the data even if we
no longer require it as you need it to establish, exercise or defend
You have objected to our use of your data, but
we need to verify whether we have overriding legitimate grounds to
Withdraw consent at any time where
we are relying on consent to process your personal data. However,
this will not affect the lawfulness of any processing carried out
before you withdraw your consent. If you withdraw your consent, we
may not be able to provide certain products or services to you. We
will advise you if this is the case at the time you withdraw your
10% of your annual payment will go to end of life charities every year